Deloitte | Toronto, ON
Senior Consultant | Mar 2021 – Present

Deloitte | San Jose, CA
Consultant | Sept 2018 – Mar 2021

  • Product owner for a healthcare client to automate identification of Oral Grievances, leveraging machine learning and IT, improving case resolution time for customer grievances from 144 to 72 hours
  • Led Salesforce Service Cloud implementation to launch customer support console for 450 agents of a skin-care firm to reduce call handling time. Also launched 2 new support channels, live agent and web to case, shifting 12% of case volume from phone calls to these channels in the first week of launch
  • Delivered a customized customer support platform for a leading bay area tech company (1T market cap) to align support processes. This involved coordinating over 7 third-party integrations and migrating 1M records
  • Developed a 2 year road map for a leading Japanese media/gaming company to consolidate customer experience orgs across Europe, Asia and N. America
  • Functional lead to redesign partnership management process for a leading pharma firm. Delivered an app as source of truth for all partnership data
  • Built Salesforce powered Emergency Needs Portal to crowdsource donations for COVID-19 first responders and emergency homeless shelter. In 4 months of launch, San Diego community donated 350K critical items with market value of 500K USD.

Satec Global | San Francisco, CA
Sales Strategy Manager | March 2018 – Present

  • Provided strategic guidance for marketing priorities to deliver operational results and increase sales growth via collecting and analyzing sales data
  • Evaluated client demands, negotiated timelines and initiated the transition to using Salesforce for the sales management

Accenture | Bangalore, India
Senior Business Technology & Delivery Analyst | July 2013 – Dec 2016

  • Collaborated with client to transform business requirements into technical
  • Automated the activation of guest wireless service with strategy team in South Africa, reducing new user setup time by 50% and generating $4MM revenue
  • Reduced spend for a leading electronics retailer, by designing workflow in HP Operations Orchestration, to automate periodic patching of Linux servers
  • Awarded employee of the month for strategizing automation for banking client

IIT BHU | Varanasi, India
Summer Intern | May 2012 – Jun 2012

  • Implemented Exploratory Data Analysis to graphically summarize datasets


Open University Learning Analytics Data

  • Analyzed student and assessment data to identify problems in online courses
  • Implemented predictive model from virtual environment interactions [GitHub]

Airbnb and Zillow Data Analysis

  • Identified profitable zipcodes for investment from rental and home value data
  • Developed model for the same using Python Pandas and Seaborn [GitHub]

NYPD Motor Vehicle Collisions Data Analysis

  • Identified causes and trends of accidents, specific to Brooklyn, New York
  • Proposed improvements to reduce incidents and improve bike safety [GitHub]